
sarah mokoenaThe Problem We Were Actually Solving While popular payment options like Stripe, PayPal, or...
While popular payment options like Stripe, PayPal, or Apple Pay worked seamlessly for digital creators in North America and Europe, our creators in developing countries could only send and receive money through clunky and unreliable methods like third-party cash pickups, international bank transfers, or - worse - no payments at all. This crippled our creators' ability to monetize their work, and it crippled our platform's potential for growth. To solve this was to enable these creators to earn money from their work the same way everyone else did.
I initially thought that a simple Stripe account would be the solution. We'd just sign up, integrate the API, and voila! Problem solved. But, after weeks of trying, we were met with rejection after rejection from Nigerian banks, citing "unacceptable risk" and "inadequate documentation." Similar attempts with PayPal and other global payment players ended with the same result, albeit with slightly different excuses. We tried working with local Nigerian payment players - Cardless, for example - but their APIs were woefully unprepared for the demands of our rapidly growing platform. We were failing to solve the real problem.
We had no choice but to turn to cryptocurrencies - specifically, USDT (Tether) - as a payment medium for our developing country creators. It was far from ideal, but it was a viable solution that didn't require banking infrastructure. Our engineers and I spent weeks migrating the payment system to use Tether's on-chain transactions. It was a bumpy ride, with issues like gas fees, transaction latency, and security considerations that kept us up at night. And, of course, there was the problem of volatility - would our users' earnings lose value due to a sudden drop in the Tether price? It was a risk we couldn't avoid.
Our new payment system was a resounding success. Churn rate dropped from 30% to 10% among creators in Nigeria and Ghana. The most exciting part was that payment success rates went up from 70% to 95%. While it wasn't a perfect solution, we saw a huge uptick in earnings from our creators. Suddenly, their hard work and dedication were rewarded in a way that felt real and tangible. For the first time, we were enabling a new group of creators to join the global economy. The numbers spoke for themselves: our revenue from that region went up by more than 5 times in just a few months.
Looking back, I'd consider using stablecoins that are pegged to a fiat currency, like DAI or USDC instead of Tether's USDT. The latter, for all its convenience, has a dubious pricing history and has been known to lose a significant portion of its value. Another thing I'd do differently is work more closely with local experts who have experience with cryptocurrencies in those markets. There's no shortage of local companies specializing in this space, but I made the mistake of trying to tackle the problem alone, which led to wasted time and resources.
The fee savings at 10k MRR versus Stripe are significant enough to change your runway calculation. Here is the infrastructure: https://payhip.com/ref/dev10